Privacy & Policy

Meghalaya Tourism respects privacy of its users and for this we have outlined a policy as to how we collect, use, store or disclose and otherwise treat your personal information as required by the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules,2011. We collect your personal information primarily for providing our services to you.

By providing us your personal information you are agreeing that this Privacy Policy will apply as to how we handle your personal information. You are providing us the consent for collecting, using and disclosing your personal information as outlined in this Privacy Policy. However, if you do not agree to the privacy practices outlined in this Privacy Policy you must not provide us with your personal information which may affect the services that we can provide to you.

1. Collection of your personal information

The personal information collected, held, used and disclosed by us is collected either directly from you, or by our vendors/suppliers or from third parties.
The personal information collected is limited to the extent that is necessary to assist us in providing the services you request. The types of personal information that we collect from you depends on your individual circumstances and on the type of service that you request from us. Generally, when you raise a request regarding any tour/activity, we collect personal information such as:
Name
Gender
Contact address
Email address
Telephone number
Nationality

2. Use of your personal information

We collect your personal information for the primary purpose of providing travel related services, including:
to correspond with you in relation to the services requested by you;
to make bookings of the tour/activity you were interested in;

3. Disclosure of personal information

Your personal information may be disclosed to third parties in the following circumstances:
As required or authorised by law, such as where unlawful activity has been engaged in or is suspected of being engaged in, as required by law or legal agencies; and
To our travel service providers, vendors, suppliers, or agents for providing you with the services you have requested for.

4. Security of your personal information

The personal information that we collect from our customers will be stored on our servers and it shall not be accessed by employees of our company, unless required. We take reasonable steps to:
Ensure that personal information that we collect, use and disclose is accurate, complete, relevant and up to date, and stored in a secure environment;
Implement physical and technological steps to ensure protection of your personal information from being misused, modified or any unauthorized access;
Reviewing and updating our security measures regularly so as to maintain the security, integrity and privacy of the personal information that we collect;
Destroy the personal information when it is no longer required. < br> Security measures that we have in place to protect your personal information include the following:
Requiring employees and travel agents associated with us to use login and passwords for access to all systems;
Requiring staff and employees to maintain the confidentiality of customer information;
Using secure networks while transmitting the electronic data
Employing standard techniques such as firewalls, encryption and virus scanning methods.
To the extent permitted by law, we are not liable for any unauthorised access to your personal information or for any other security breach.

5. Unsubscribing

You can unsubscribe from receiving communications from us at any time. If you do not wish to receive any further marketing material from us click on the unsubscribe link.

6. Access to, and correction of, your personal information

You can access and correct your personal information held by any of our personal travel managers by contacting that personal travel manager directly.
You may request access to, or correction of, any of your personal information that we hold by contacting us directly using the details you have shared. We will respond to your request within a reasonable period after it is made and may recover from you our reasonable cost of providing you with access.

7. Third party websites

Our website contains links to other websites that are not controlled, operated or maintained by us. We are not responsible for the privacy practices of those websites. Before providing your personal information to such websites, you should read, and ensure that you understand, their privacy policies.

8. Updates to our privacy policy

This privacy policy is subject to change without prior or separate notification. Any changes will be posted to our website.

9. Cookies

We use cookies on our website to improve your experience of using the website and to deliver content that is specific to your interests. A cookie is a small file which is placed on your hard disk and is used by our website to identify you when you visit the website and to store details about your use of the website.
If you do not wish to receive cookies, or prefer to use the website anonymously, you should adjust your internet browser settings accordingly.

10. Complaints

If you have a complaint about the way we have dealt with your personal information, or if there has been a breach of the Information (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules,2011, please contact us directly. We will respond to your complaint within a reasonable time.

Meghalaya Tourism is committed to ensuring that the app is as useful and efficient as possible. For that reason, we reserve the right to make changes to the app or to charge for its services, at any time and for any reason. We will never charge you for the app or its services without making it very clear to you exactly what you’re paying for.

The Meghalaya Tourism app stores and processes personal data that you have provided to us, to provide our Service. It’s your responsibility to keep your phone and access to the app secure. We therefore recommend that you do not jailbreak or root your phone, which is the process of removing software restrictions and limitations imposed by the official operating system of your device. It could make your phone vulnerable to malware/viruses/malicious programs, compromise your phone’s security features and it could mean that the Meghalaya Tourism app won’t work properly or at all.

The app does use third-party services that declare their Terms and Conditions.

Link to Terms and Conditions of third-party service providers used by the app

Google Play Services

You should be aware that there are certain things that Meghalaya Tourism will not take responsibility for. Certain functions of the app will require the app to have an active internet connection. The connection can be Wi-Fi or provided by your mobile network provider, but Meghalaya Tourism cannot take responsibility for the app not working at full functionality if you don’t have access to Wi-Fi, and you don’t have any of your data allowance left.

If you’re using the app outside an area with Wi-Fi, you should remember that the terms of the agreement with your mobile network provider will still apply. As a result, you may be charged by your mobile provider for the cost of data for the duration of the connection while accessing the app, or other third-party charges. In using the app, you’re accepting responsibility for any such charges, including roaming data charges if you use the app outside your home territory (i.e. region or country) without turning off data roaming. If you are not the bill payer for the device on which you’re using the app, please be aware that we assume that you have received permission from the bill payer for using the app.

Along the same lines, Meghalaya Tourism cannot always take responsibility for the way you use the app i.e. You need to make sure that your device stays charged – if it runs out of battery and you can’t turn it on to avail the Service, Meghalaya Tourism cannot accept responsibility.

With respect to Meghalaya Tourism’s responsibility for your use of the app, when you’re using the app, it’s important to bear in mind that although we endeavor to ensure that it is updated and correct at all times, we do rely on third parties to provide information to us so that we can make it available to you. Meghalaya Tourism accepts no liability for any loss, direct or indirect, you experience as a result of relying wholly on this functionality of the app.

At some point, we may wish to update the app. The app is currently available on Android & iOS – the requirements for the both systems(and for any additional systems we decide to extend the availability of the app to) may change, and you’ll need to download the updates if you want to keep using the app. Meghalaya Tourism does not promise that it will always update the app so that it is relevant to you and/or works with the Android & iOS version that you have installed on your device. However, you promise to always accept updates to the application when offered to you, We may also wish to stop providing the app, and may terminate use of it at any time without giving notice of termination to you. Unless we tell you otherwise, upon any termination, (a) the rights and licenses granted to you in these terms will end; (b) you must stop using the app, and (if needed) delete it from your device.

Changes to These Terms and Conditions

We may update our Terms and Conditions from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Terms and Conditions on this page.

These terms and conditions are effective as of 2024-01-15

Contact Us

If you have any questions or suggestions about our Terms and Conditions, do not hesitate to contact us at info@meghalayatourism.in.